At EUME we have a very user friendly and hassle-free Return and Exchange Policy.
If you are not fully satisfied with our Products or Service our returns and exchange Policy allow you to returns goods within 3 days post-delivery. We'll immediately provide you resolution either return of Refund against Your purchases. If it's passed in Quality checking process.
Note: Returns and exchange apply to all products, but does not apply to "Personalized or Customized Products" and to Masks.
Process to return a Product:
Damage and used products will not be acceptable.
Wrap it in Bubble sheet to secure the product box and product inside. Enclose your invoice inside.
We shall arrange reverse pick-ups from major location but in case of remote location area or non-serviceable locations or international locations reverse pickups services are not available please call us at +91-9321366003 or write us firstname.lastname@example.org for more details.
In few cases if the reverse pick-ups are not possible simply courier us your goods to our address. Enclose the courier receipt for which we shall examine the product and do the needful as required.
In case of returns the buyer shall borne all the cost associated with return of product to and fro
What Value We refund:
The refund Value calculated to the Final Amount paid by you at the time of Transaction
In applicable cases Courier charges will be added to the refund Value
What are the Items/goods that can be returned?
The company shall not accept any damaged or used product, refunds shall be processed only after quality checks.
Item sold under any sales/Promotions/Promo-codes/Using credit coupon can't be return
Once we received the return goods, the company reserve the rights to refuse the returns of item which fails the quality check process
Duration for Exchange/refund of issuing a credit:
We first received the Return goods in our warehouse. Once received it will take us minimum 15 to 20 working days to process Exchange/Refund via the original payment method or issuing a credit in to your wallet
For International Return Shipment delivery charges shall be applicable to and fro the same shall be deducted from the total payment received from buyer and the remaining balance shall be credited to the buyers account.
In case of refund or credit being issued for other reasons. We will take minimum 7 to 10 working days from the date of receipt of request from the customer.
In case of any disputes the same will be governed by laws of India, subject to the Courts in Mumbai, without reference to conflict of laws principles, if any.