Refund policy

EUME Returns and Refunds Policy

At EUME, customer satisfaction is at the heart of everything we do. If for any reason you are not completely satisfied with your purchase, we are here to assist you and make things right.

Returns and Exchanges

We offer a 30-day trial on most of our products, starting from the day your order is delivered. Take your EUME product on your next adventure, and if it doesn't meet your expectations, simply return it for a full refund or exchange it for another EUME item that better suits your needs.

Please Note:

  • Customised or personalised items cannot be returned or exchanged as they are tailored specifically for you.
  • Returns will only be accepted if the product is in its original packaging, in resalable condition, and accompanied by the original invoice.

Conditions for Returns

To ensure the quality and reusability of the returned product, the following conditions apply:
  • The item must be unused and in its original condition.

  • All components, including tags, manuals, and accessories, should be intact and returned in the original packaging.

Unfortunately, we cannot accept returns for products purchased from our physical retail locations.

How to Initiate a Return

To begin your return or exchange process, simply contact us via email at customercare@eumeworld.com or drop us a message on +91 9321366003. Our team will guide you through the return steps, ensuring a seamless experience.

Refund Process

Once your return is approved and processed, refunds typically take 5-7 working days to reflect in your account, depending on your payment method and your bank’s processing times. If you encounter any delays, feel free to contact us at customercare@eumeworld.com, and we will do our utmost to expedite the process.

Important Notes

  • Returns will not be accepted without the original invoice and packaging.
  • Please ensure that your product meets the conditions outlined above to avoid delays in the refund process.
  • Gift Cards are non-returnable and non-refundable once purchased.

Exclusions

We do not offer returns, exchanges, or refunds on:

  • Customised or personalised items (including engraved products).
  • Gift cards, once purchased.