At EUME, we are committed to delivering high-quality products designed to accompany you on every journey. Every eligible EUME product comes with a complimentary Manufacturing Warranty, administered by Protega, to protect against manufacturing defects and ensure a seamless post-purchase experience.

Every eligible EUME luggage product is automatically covered for 5 years from the date of delivery.

• Wheels, trolley system and carry handles
• Zippers and TSA lock
• Shell cracks and structural deformities caused by manufacturing defects
• Logo plate and side feet defects
• Manufacturing defects in materials or workmanship affecting product functionality

• Accidental or airline handling damage
• Cosmetic scratches, dents or scuffs
• Normal wear and tear
• Damage caused by overloading, misuse or improper storage
• Damage due to extreme temperatures or chemical exposure

Every eligible product is automatically covered for 18 months from the date of delivery.

• Stitching, zipper, buckle and handle defects
• Material and hardware defects
• EVA foam defects
• PU coating peel-off due to manufacturing defects
• Edge colour/finish defects due to manufacturing defects
• USB charging port defects (where applicable)

• Normal wear and tear
• Colour fading from regular use
• Damage caused by overloading, tearing or misuse
• Accidental damage or external impact

Simply visit the Protega Customer Portal, submit your purchase details and upload photos or videos of the issue. Our team will review your request and guide you through the next steps.

If your claim is approved, it may be resolved through:

• Spare part replacement
• Product repair
• Product replacement
• Store credit (where applicable)

The most appropriate resolution will depend on the nature of the manufacturing defect.

• Covers manufacturing defects only.
• Valid proof of purchase is required.
• Applicable only to the original purchaser.
• Products must be purchased through an authorized EUME sales channel.

For warranty registration, claim assistance or support, please contact Protega Customer Support through the Protega Customer Portal.contact us

Unexpected accidents can happen anytime. The Accidental Damage Protection Plan, administered by Protega, helps protect your eligible EUME product against accidental physical damage beyond the standard Manufacturing Warranty.

This is an optional protection plan available for eligible products.

Choose the protection plan that suits you:

• 1-Year Protection Plan
• 2-Year Protection Plan

Coverage begins from the date of plan activation.

• Accidental drops or falls
• Accidental impact or collision
• Cracked or damaged luggage shell
• Broken wheels or trolley system due to accidental impact
• Accidental zipper or TSA lock damage
• Fabric tears or structural damage caused by an accident
• Accidental liquid damage
• Airline handling damage (subject to verification and supporting documents)

• Manufacturing defects
• Theft, loss or misplaced products
• Cosmetic scratches, scuffs or minor dents that do not affect functionality
• Normal wear and tear
• Damage caused by misuse, overloading or negligence
• Unauthorized repairs or modifications
• Pre-existing damage
• Damage caused by natural disasters or force majeure events

1. Visit the Protega Customer Portal.
2. Submit your purchase and protection plan details.
3. Upload photos or videos of the damage.
4. Provide supporting documents, if required (such as airline reports for airline damage).
5. Our team will review your request and guide you through the next steps.

If your claim is approved, it may be resolved through:

• Product Repair
• Product Replacement
• Store Credit (where applicable)

If the product is Beyond Economic Repair (BER), Protega may provide a replacement or store credit, as applicable.

• Available only for eligible products enrolled under the Accidental Damage Protection Plan.
• Covers one approved claim during the selected plan period.
• A deductible may apply to approved claims.
• Valid proof of purchase and plan confirmation are required.
• Coverage is available only to the original purchaser.

• This plan complements the EUME Manufacturing Warranty and does not replace it.
• Manufacturing defects are covered under the EUME Manufacturing Warranty.
• Airline damage claims should be reported as soon as possible and supported with relevant airline documentation.
• All claims are reviewed by Protega based on the circumstances and supporting information provided.

For warranty registration, claim assistance or support, please contact Protega Customer Support through the Protega Customer Portal.contact us

Every eligible Aluminium Luggage order comes with complimentary Shipping Protection, administered by Protega, to safeguard your shipment against eligible transit-related incidents from dispatch until successful delivery.

Coverage begins when your order is handed over to EUME's authorized logistics partner and ends upon successful delivery.

• Shipment loss during transit
• Theft during transit
• Transit-related physical damage, including:
  1. Cracked luggage shells
  2. Broken wheels
  3. Damaged trolley systems
  4. Broken handles
  5. Structural damage affecting functionality
• Partial shipment loss (missing products from your order)

• Manufacturing defects
• Accidental damage after successful delivery
• Normal wear and tear
• Delivery delays without loss or damage
• Incorrect delivery information provided by the customer
• Voluntary returns or order cancellations
• Damage occurring after successful delivery

1. Visit the Protega Customer Portal.
2. Submit your order details.
3. Upload photos or videos of the shipment (if applicable).
4. Provide any supporting documents, such as courier tracking details or delivery records.
5. Our team will review your request and guide you through the next steps.

If your claim is approved, it may be resolved through:

• Product Replacement
• Product Repair (for eligible transit damage)
• Store Credit (where applicable)

The most appropriate resolution will depend on the nature of the shipment incident.

• Automatically included with eligible Aluminium Luggage orders.
• Valid only during the shipment transit period.
• Covers one approved claim per shipment.
• Valid proof of purchase may be required for claim processing.

For warranty registration, claim assistance or support, please contact Protega Customer Support through the Protega Customer Portal.contact us