Register For Warranty
EUME Manufacturing Warranty
At EUME, we are committed to delivering high-quality products designed to accompany you on every journey. Every eligible EUME product comes with a complimentary Manufacturing Warranty, administered by Protega, to protect against manufacturing defects and ensure a seamless post-purchase experience.
Warranty Coverage
Luggage
5-Year Manufacturing Warranty
Every eligible EUME luggage product is automatically covered for 5 years from the date of delivery.
👍 What is Covered
- Wheels, trolley system and carry handles
- Zippers and TSA lock
- Shell cracks and structural deformities caused by manufacturing defects
- Logo plate and side feet defects
- Manufacturing defects in materials or workmanship affecting product functionality
🚫 What is Not Covered
- Accidental or airline handling damage
- Cosmetic scratches, dents or scuffs
- Normal wear and tear
- Damage caused by overloading, misuse or improper storage
- Damage due to extreme temperatures or chemical exposure
Laptop Backpacks, Messenger Bags, Handbags & Accessories
18-Month Manufacturing Warranty
Every eligible product is automatically covered for 18 months from the date of delivery.
👍 What is Covered
- Stitching, zipper, buckle and handle defects
- Material and hardware defects
- EVA foam defects
- PU coating peel-off due to manufacturing defects
- Edge colour/finish defects due to manufacturing defects
- USB charging port defects (where applicable)
🚫 What is Not Covered
- Normal wear and tear
- Colour fading from regular use
- Damage caused by overloading, tearing or misuse
- Accidental damage or external impact
How to Raise a Warranty Claim
Simply visit the Protega Customer Portal, submit your purchase details and upload photos or videos of the issue. Our team will review your request and guide you through the next steps.
Claim Resolution
If your claim is approved, it may be resolved through:
- Spare part replacement
- Product repair
- Product replacement
- Store credit (where applicable)
The most appropriate resolution will depend on the nature of the manufacturing defect.
Warranty Terms
- Covers manufacturing defects only.
- Valid proof of purchase is required.
- Applicable only to the original purchaser.
- Products must be purchased through an authorized EUME sales channel.
Need Help?
For warranty registration, claim assistance or support, please contact Protega Customer Support through the Protega Customer Portal. Contact us at +91 93213 66003 or email us at customercare@eumeworld.com
Accidental Damage Protection
Protected from Drops & Impacts
Accidental drops, knocks, and impacts that affect your luggage are covered.
Covered for Cracks & Breakage
Protection against accidental cracks, breakage, and structural damage during travel.
Protected During Air Travel
Coverage for eligible airline baggage handling damage during transit.
Covered for Essential Components
Protection for accidental damage to wheels, handles, and telescopic systems.
EUME Accidental Damage Protection
Unexpected accidents can happen anytime. The Accidental Damage Protection Plan, administered by Protega, helps protect your eligible EUME product against accidental physical damage beyond the standard Manufacturing Warranty.
This is an optional protection plan available for eligible products.
Coverage Period
Choose the protection plan that suits you:
- 1-Year Protection Plan
- 2-Year Protection Plan
Coverage begins from the date of plan activation.
What is Covered?
👍 Accidental Damage
- Accidental drops or falls
- Accidental impact or collision
- Cracked or damaged luggage shell
- Broken wheels or trolley system due to accidental impact
- Accidental zipper or TSA lock damage
- Fabric tears or structural damage caused by an accident
- Accidental liquid damage
- Airline handling damage (subject to verification and supporting documents)
What is Not Covered?
🚫 This Plan does not cover
- Manufacturing defects
- Theft, loss or misplaced products
- Cosmetic scratches, scuffs or minor dents that do not affect functionality
- Normal wear and tear
- Damage caused by misuse, overloading or negligence
- Unauthorized repairs or modifications
- Pre-existing damage
- Damage caused by natural disasters or force majeure events
How to Raise a Claim
- Visit the Protega Customer Portal.
- Submit your purchase and protection plan details.
- Upload photos or videos of the damage.
- Provide supporting documents, if required (such as airline reports for airline damage).
- Our team will review your request and guide you through the next steps.
Claim Resolution
If your claim is approved, it may be resolved through:
- Product Repair
- Product Replacement
- Store Credit (where applicable)
If the product is Beyond Economic Repair (BER), Protega may provide a replacement or store credit, as applicable.
Plan Terms
- Available only for eligible products enrolled under the Accidental Damage Protection Plan.
- Covers one approved claim during the selected plan period.
- A deductible may apply to approved claims.
- Valid proof of purchase and plan confirmation are required.
- Coverage is available only to the original purchaser.
Important Notes
- This plan complements the EUME Manufacturing Warranty and does not replace it.
- Manufacturing defects are covered under the EUME Manufacturing Warranty.
- Airline damage claims should be reported as soon as possible and supported with relevant airline documentation.
- All claims are reviewed by Protega based on the circumstances and supporting information provided.
Need Help?
For claim registration or assistance, please contact Protega Customer Support through the Protega Customer Portal. Contact us at +91 93213 66003 or email us at customercare@eumeworld.com
EUME Shipping Protection
Every eligible Aluminium Luggage order comes with complimentary Shipping Protection, administered by Protega, to safeguard your shipment against eligible transit-related incidents from dispatch until successful delivery.
Coverage Period
Coverage begins when your order is handed over to EUME's authorized logistics partner and ends upon successful delivery.
What is Covered?
👍 Shipping Protection Covers
- Shipment loss during transit
- Theft during transit
-
Transit-related physical damage, including:
- Cracked luggage shells
- Broken wheels
- Damaged trolley systems
- Broken handles
- Structural damage affecting functionality
- Partial shipment loss (missing products from your order)
What is Not Covered?
🚫 This Program does not cover
- Manufacturing defects
- Accidental damage after successful delivery
- Normal wear and tear
- Delivery delays without loss or damage
- Incorrect delivery information provided by the customer
- Voluntary returns or order cancellations
- Damage occurring after successful delivery
How to Raise a Claim
- Visit the Protega Customer Portal.
- Submit your order details.
- Upload photos or videos of the shipment (if applicable).
- Provide any supporting documents, such as courier tracking details or delivery records.
- Our team will review your request and guide you through the next steps.
Claim Resolution
If your claim is approved, it may be resolved through:
- Product Replacement
- Product Repair (for eligible transit damage)
- Store Credit (where applicable)
The most appropriate resolution will depend on the nature of the shipment incident.
Program Terms
- Automatically included with eligible Aluminium Luggage orders.
- Valid only during the shipment transit period.
- Covers one approved claim per shipment.
- Valid proof of purchase may be required for claim processing.
Need Help?
For claim registration or assistance, please contact Protega Customer Support through the Protega Customer Portal. Contact us at +91 93213 66003 or email us at customercare@eumeworld.com
EUME Warranty Policy
At EUME, we strive to provide you with high-quality products designed to enhance your journeys. Our warranty ensures that your purchase is protected, reflecting our commitment to durability and functionality.
Warranty Coverage for Luggage
We offer a 5-year warranty on our luggage, broken down as follows:
- 2 Years Complimentary
- 3 Years Free upon registration of the product within 30 days of purchase.
This warranty covers specific manufacturing defects, giving you peace of mind as you travel.
Zippers:
👍 What is covered
- Defective zippers that fail to close properly or become misaligned due to normal use.
🚫 What is not covered
- Zipper failure due to overstuffing the luggage or forcing closure on an overloaded suitcase.
Trolley System:
👍 What is covered
- Damage to the telescopic handle or any failure in the push-button mechanism.
Wheels:
👍 What is covered
- Wheel malfunction, such as breakage or non-rotation, under regular travel conditions.
Shell:
👍 What is covered
- Manufacturing defects, including cracks in the shell or discolouration at the time of delivery.
- Structural deformities caused by production flaws.
🚫 What is not covered
- Damage from improper handling by airlines or other transport services.
- Cosmetic wear and tear, including scratches, scuffs, or dents.
- Issues caused by exposure to extreme temperatures or contact with harsh chemicals.
Carry Handles:
👍 What is covered
- Breakage of carry handles under normal handling conditions.
Locks:
👍 What is covered
- TSA lock malfunction or failure to operate correctly.
🚫 What is not covered
- Locks that become unusable due to forgotten passcodes. It is recommended to note down your lock code for future reference.
Logo Plate:
👍 What is covered
- Defects in the attachment or fitting of the logo plate.
🚫 What is not covered
- Scratches or cosmetic damage from handling.
- Incorrect engraving requests at the time of order placement.
Side Feet:
👍 What is covered
- Breakage or failure of side feet caused by defects in material or manufacturing.
Backpacks and Accessories
Our backpacks and other accessories come with a 1.5-year warranty, as follows:
- 1 Year Complimentary
- 6 Months Free upon registration of the product within 30 days of purchase.
This warranty ensures that your everyday essentials are protected against manufacturing defects.
What is covered
👍 Defects in structural integrity or issues with USB charging ports (if applicable) at the time of delivery.
What is not covered
🚫 Wear and tear over time, such as wrinkles, dents, or colour fading.
🚫 Damage caused by overloading, tearing, or misuse.
Spare Parts and Repairs
In the event that a part of your EUME luggage or backpack needs replacement, we have simplified the repair process to make it quick and convenient. We can send you the necessary spare parts, along with easy-to-follow instructions for a hassle-free fix at home.
For repairs related to trolley handles, wheels, logo plates, or TSA locks, our instructional guides will help you restore your product with minimal effort.
(Links to repair videos and instructions will be available here.)
Warranty Terms and Conditions
To claim your warranty, please ensure you retain your proof of purchase and register your product within 30 days of purchase to receive the extended warranty. This warranty covers only manufacturing defects and does not extend to damage caused by misuse, neglect, or regular wear and tear.
If your product requires repair beyond the warranty period, replacement parts will be provided at a nominal fee. Should your product be discontinued, we offer an equivalent replacement or the option to upgrade by paying the price difference.
Important Notes from EUME
- We recommend taking a photo of your luggage before checking it in with an airline to document its condition.
- TSA locks are designed to prevent accidental opening, but they may not provide complete protection against unauthorised access by airline personnel. Please inspect your luggage upon arrival after being handled by others.
- If damage occurs during transit, report it to the airline before clearing customs to ensure your claim is processed.
At EUME, we believe in delivering excellence. Our warranty is crafted to give you confidence in your purchase, knowing that we stand behind the quality of our products. Should you need any assistance, our team is always here to help you resolve any issues swiftly
