My experience with EUME luggage has been disappointing, both in product quality and after-sales service.
The bag feels flimsy and does not inspire confidence that it can handle the advertised weight. The zipper lock is poorly aligned, and the number lock is also misaligned, making it unusable. The promised customisation was not done either.
Delivery was delayed, with the explanation that the bag was out of stock and would take time to arrive. However, my email requesting a return and refund went unanswered. It then took eight days just to arrange the pickup, and I am still waiting for clarity on when my money will be refunded.
Customer service has been extremely frustrating, with responses coming only after escalation to the founders. Having to escalate a basic return and refund request to that level is unacceptable.
Poor quality, unfulfilled promises, and an unnecessarily difficult return process—I expected much better from EUME.
I have not started using it,Looks Strong,the inside is very nice and I love the Colour.
Premium luggage with great colors and durability.
Unique and stylish shades.
Premium luggage with great colors and durability.